Services

Most companies do not have the resident inhouse expertise to plan and implementing critical software systems such as ERP and CRM. Consequently, they appoint a project manager to build a project plan and rely on information provided by software vendors to formulate their budgets and implementation plans. Because software vendors are in the business of primarily selling software, consulting time is budgeted based on best-case assumptions, and not on the actual requirements of your company. The majority of digital transformations end up experiencing cost overruns between 50% to over 100%.

T C – O C offers bespoke top-level consulting guidance to companies seeking to purchase and deploy ERP and CRM systems. We are product and service agnostic, where your business requirements are our focus. We are not beholden to software companies or 3^rd party providers that sell products and services. We work with your team throughout the entire process, so your staff avoids the many pitfalls and mistakes that can lead to failure when acquiring and implementing major software systems.

We work alongside your staff to ensure that each aspect of the project is well planned for at all phases and provide oversight capacity to your Project Manager with ongoing feedback as they manage the project. Having a non-biased strategic partner with in-depth experience provides you and your organization with expertise ranging from planning to the implementation of your initiative. When we conclude your engagement, your staff will have the tools and experience-base to implement future software initiatives.

When companies want to significantly increase their revenue and profitability, they very often turn to their sales organization. They invest in a sales training course, hoping that it will lead to increased sales. Other times, they will invest in a new CRM system, where the belief is the technology will somehow lead to significant growth in sales. While these initiatives are important elements to support sales growth, on their own, they are almost always insufficient to build a high performance sales group and deliver the long term results being sought.

Companies that develop high performing sales groups that achieve sustainable sales growth possess a sophisticated understanding of their customer markets, competitors, and the direction of their industry. They also have critical marketing, service and engineering support needed to achieve best in class performance.

T C – O C brings deep operational and consulting experience in the area of sales force transformation. We identify and assess your organization’s strategic goals, existing sales strategy; product/service offering, and existing departmental supports. Then working with your executive team and staff, we identify the sales model and departmental tools and resources needed to deliver your sales growth strategy. We then work with your teams as they implement the sales transformation, and then alongside your sales group until the transformation becomes embedded in your company’s operating culture.

Companies that are leaders in their industry consistently achieve and sustain high levels of performance. To attain this level of success, these organizations have a strong performance mindset embedded within their manufacturing and service environments. What is common among all these companies is their use of performance management systems where there is a high degree of organizational alignment; measurement of critical activities that directly impact profitability and cash flow; and high levels of workforce engagement and accountability.

T C – O C works with your employees and managers to identify the areas that performance can be improved; quantify prospective financial impact; and redesign your performance management system. We then work alongside your employees as they implement the new approach, transition to become accountable for their results, and the transformation becomes embedded in the operating culture of your company.